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E-mail previews

When creating your web store, you'll probably wonder whether the confirmation e-mails sent out from your store are up to your expectations. Whenever customers place an order, they receive the invoice with a notification to their e-mail. If they make a payment, they also receive an e-mail.


To see the previews of e-mails, go to Store > Settings and choose the E-mails tab.

Invoice

This PDF invoice will be sent to the customer if they choose Offline invoice as the payment method. The invoice is attached to the e-mail.

On this invoice, the customer can see their own information, the order number, order details and also the information of the web-store.

Invoice notification

The invoice notification is the e-mail that will be sent to the customer when they buy something from the web store and choose Offline invoice as the payment choice. This is the e-mail that has the aforementioned invoice attached to it.

From this notification, the customer can see an information e-mail to which they can send questions about the invoice. They can also find details of the order, payment information and shipment information.

Payment notification

The payment notification is sent to the customer once they have made a successful payment via a payment gateway. After that, the gateway sends a notification to the system about the status of the payment and automatically marks it as paid.

In addition to the order details and the information e-mail, the customer can also see their own information.

PDF invoice payment notification

This notification is sent out when the store owner makes the order payment status to Paid under Store > Orders.

In addition to the order details, the PDF invoice payment notification shows the customer their own information as well.

Customized e-mail notifications

Presently you cannot change the e-mails on your own, but feel free to contact our customer support at support@voog.com. Customizing the e-mails is a paid development and the fee depends on the complexity and capacity of the changes.