Join Voog as a customer support specialist

Voog is the easiest website and online store builder out there. While it is run right here from Estonia, we've created an empire where the sun never sets — we have tens of thousands of users from about 150 countries.

Job description

We are looking to fill a full-time junior to a mid-level position of customer support specialist to our office in Tartu. Your tasks will be the following:

  • Support customers via chat and e-mail.

  • Participate in social media chatter, give answers to the community.

  • Post to Voog's social media channels (i.e. Facebook).

  • Make sure that the customer support articles are up to date.

  • Create screencasts and hold occasional webinars to teach our customers the best ways to use Voog.

  • Give input to the teams on how to improve the customer's experience.

Contact us if you feel you have:
  • … a positive attitude towards life

  • … empathic communication and analytical reading skills

  • … fluency in written and spoken Estonian and English

  • … proficient computer skills and passion for technology

  • … capacity to occasionally work under a tight schedule

  • … former experience in written communication

  • … willingness to solve complex cases and pay attention to details

  • … readiness to perform in front of a camera

What can you expect?
  • A small and friendly team

  • Stylish and cosy office in Tartu Raekoja plats

  • Opportunity to shape how we help and empower our customers

  • Means of work (incl. Mac computer)

  • One extra vacation day per year worked in the company

  • One paid study day per month

  • If you prefer to work remotely — we fully support that. Let’s just meet up in the office and go to lunch together from time to time

  • Sick leave compensation from day one

  • Team events such as Spring and Autumn days, joint meals etc

  • Coffee, tea, snacks and fruits. And a few beers

  • Salary of 1000€ (net) per month

Want to apply for the position?

You can apply here until March 1, 2021:

Click here to apply

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