Back to "Setting up your account"

Resetting your password

How to act when you need to change your password or even worse, what happens if you forget your password? No worries, there is always a solution!

Changing your password

There are two different ways to access the page where you can change your password.

1. Log in to your Voog site, click on 'My profile'. At the bottom of your profile page lies the 'Password' menu where you’ll be able click on the 'Change' option.

2. You can also access this same menu from the 'Settings —> People' view, just click on the 'My profile' tab and you're good to go.

Resetting your password

If you can't sign in with the password that you've previously chosen, please re-check if you're really typing it correctly. In case you copied and pasted it, make sure any extra spaces or characters aren't included by accident. Try typing it in again, and if that still doesn't work, click the 'Forgot?' link on the sign-in window.

You can then provide your sign-up e-mail and by clicking on the 'Help me!' button, our system will send you further instructions with a link to help you reset your password.

If solutions from above aren't working

If you've tried all of the solutions above and you're still not having any luck with logging in, get in touch with us at Don't forget to add your websites name and the e-mail address that you've signed up to with (in case you're mailing us from another address).

Please note that all of the sites that you've created with one particular e-mail address can be accessed with the same password as well as in the same log-in session.

Just click on the menu in the bottom right corner and choose 'Manage my websites' option from the top of the menu. You can see all of the sites tied to your e-mail address and access your site of choice by clicking on any of them.