View your orders
You can see your orders when you open Store > Orders. If you’ve inserted the “Store notification email address” upon setting up your store you’ll also receive email notifications for each new order.The general orders view gives you basic information about each order, such as in the image above. Click on any order to see more information about it. This includes billing and shipping information and Order details, which lists all ordered items and their prices.
Filtering and export
Use the Filter button on the upper right corner of the orders view to display orders based on specific criteria.
You can filter orders by date, sum, payment and shipping status and by customer’s name or e-mail. It’s also possible to filter by whether or not the orders are archived. We'll get back to archiving below…
It's also possible to apply several filters at once – for example, filter payments from a specific period that are paid but not shipped and with a minimum sum of €20.
By clicking the three dots beside the Filter button you can download your orders in XLS or CSV format. In addition, you can choose CSV with items in which case individual products are listed in separate rows. If you prefer, you can export only selected orders by applying filters first or ticking the boxes of the desired orders.
Archive your old orders
It's a good idea to archive your old orders so they don't clutter your order list view. NB! You can’t delete your orders. That’s because you may need to look up an old order and by archiving, you’ll always have access to them.
To archive an order, simply click the three dots at the end of the row and select Archive. To view archived orders, use filtering. You can always bring orders out from the archive as well – click on the three dots again and select Unarchive.
Order statuses
To better keep track of your orders you can use different statuses to indicate the progress of each order. Note that order status also affects inventory management of the products in the order. To manage your orders more efficiently we’ve separated payment and shipping statuses.
Payment statuses:
Unpaid – the order has been placed by the customer but it isn't paid yet. Generally, this status is only necessary for offline payments, since with other payment methods the payment is made during checkout. If an order paid through a bank link or with a credit card goes into "Unpaid" status, it’s most likely caused by a redirecting error between bank and merchant or the customer has abandoned the order halfway through payment. NB! Orders paid with an offline invoice need to be manually changed to "Paid" because the customer makes a payment directly to your bank account and Voog doesn't get notified of this.
Paid – the order has been placed and is paid. NB! When an order is placed the products are “booked”, regardless of whether the order is in “Unpaid” or “Paid” status.
Pending – you can apply this status to any order you wish to label as “pending”.
- Cancelled – this status you can also apply yourself in cases when a customer has requested to cancel their order or when you choose to cancel an unpaid order that you consider overdue. Cancelling an order removes the “booking” and the “booked” products become available again.
Shipping statuses:
Not fulfilled – by default the shipping status of a new order is “Not fulfilled”.
- Fulfilled – once you’ve shipped an order you can change it to “Fulfilled”. This removes the “booking” and also removes these units from the inventory.
Shipping labels
If you turn on automatic data exchange, you can generate shipping labels for Omniva and Smartpost orders directly on Voog.You can download the order’s parcel card via the ‘Print shipping label’ button in order details view.
The parcel card is supported if:
1. You have set up and activated the integration of a delivery service provider (Omniva, Smartpost).
2. The customer has placed an order where the chosen delivery method is Omniva or Smartpost.
3. The buyer's name and phone number are filled in on the order.
More information about automatic data exchange and how to activate it with Omniva and Smartpost.
Important information about the parcel card:
- The name of the store entered in the store settings is marked as the sender of the package on the parcel card.
- The return address will be the one entered in the store settings.
- In order to create a parcel card, it is necessary to mark the buyer's name and telephone fields as mandatory in the shopping cart. Shopping cart fields can be edited in Store settings > Checkout view.
Bulk actions
With orders bulk actions, you can change the status of several orders at once. To do this, put a checkmark in front of the rows of orders that you want to change at once and click on the Edit button. To select all orders, check the box in front of the column headings.You can change the following features:
- Payment status – paid, pending, unpaid or cancelled;
- Shipping status – not fulfilled or fulfilled;
- Order status - not archived or archived.
